Customer Service

I have not bought yet

• Do you have a Physical store/ collection point?
• What material is the costume made of?
• Can I receive a product before the delivery date provided?
• I have a discount voucher, how can I use it?
• The product I'm interested in is out of stock. When will it be available again?
• What are the delivery costs?
• How can I pay for my order?
• What does a product include?
• I don't know what size to choose. How do I know which size to choose?
• I need a costume for my dog/pet. How do I know which size to choose?
• I'm looking for an item that's not available on your website. Can you please advise?
• What are the delivery times?
• What are the accessories made of?
• Are there discounts for big groups?
• I can't access my user account. How can I change my password?
• I need my order gift wrapped. Is this possible?
• Is it possible to get an order delivered today?
• Is it possible to rent a costume ?
• I can't complete my order due to system failure
• I have an instagram/youtube account and I want to collaborate with you
• We are a company. Do you have wholesale prices?
• The costume I want is only available in Standard size. What size is this?
• How can I buy helium balloons?
• How are the Latex prosthesis' used? Do I need to buy some glue?
• How are the inflatable costumes used?
• What sizes are the bootcovers?
• How can I choose a colour/model from assorted prducts?
• Do you have a phone number I can contact you on?
• I'd like to see more pictures of a product, is this possible?
• Is your payment platform secure?
• How much does it cost to return a product/change size?
• How do I place an order?
• Why can't I choose DHL on a specific product?
• Why do different sizes of the same product have different prices?