Customer Service

What are the requirements for making a return?

We will only accept returns that meet the following requirements:

- The product must be sealed and labelled in the same conditions as when it was delivered. It must be sent in its original packaging either a cardboard box or plastic bag.

- To ensure its protection during the delivery process. If you are somehow unable to return the product in its original packaging, it must be sent in similar packaging of the same quality.

- The product must not have been used or modified.

* Some products cannot be returned:
Special orders or limited stock, except in cases of faulty products. This includes tailor-made products that have been made by a manufacturer or supplier. Special packed products that once opened cannot be sold again like gloves, wigs, tights or similar products.

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